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Home » Returns and Exchange

Return Policy

Upon approval you may return most new, unopened items sold and fulfilled by within 30 days of the purchase date for a refund minus shipping and handling and any applicable fees. Items should be returned in their original product packaging. We'll pay the return shipping costs if the return is a result of our error. Please see specific information regarding returns below.

You should expect to receive your refund within 20 days of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank or credit card company to process our refund request (1 to 7 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please read and follow the returns policy below that best applies to your situation.

This page outlines the details of our returns policy rules and exceptions:

General Returns

Items that are Not Returnable

Partial Refunds

Returns Resulting from Our Error


Items Damaged during Transit

Large Items Shipped by Specialty Carriers

General Returns

Should you choose to return an item purchased from you can do so for a refund (less shipping and handling, and any restocking fees) if the following applies:

Item was purchased within 30 days
Item is unused and in the original packaging
Item does not fall in the “Not Returnable” section (see below)

The following is an outline of the returns procedure:

  1. Please contact at the following to inquire about receiving a Return Merchandise Authorization (RMA) number:
  2. The Returns Department will look at your file and ask specific questions regarding the item(s) to be returned. Any applicable fees will be discussed and applied to the account if an RMA is authorized. An email containing the RMA number will be sent to the customer.
  3. The customer should read and print out the email. The email includes specific instructions and suggestions regarding how to address the box, safely package the item(s), insuring the box contents and shipping methods.
  4. The Returns Department will process the item(s) within 2-3 business days after arriving at our Returns Center. An email will be generated indicating the credit has been applied when the return is completed.

An RMA generated by is valid for 30 days. Items arriving after this period of time with an authenticated RMA number will revert to the Partial Refund guidelines. Items returned without an RMA or properly addressed box may be returned to sender or assessed a 20% restocking fee on top of any other partial refund that is applicable.

Items that are Not Returnable

To ensure the highest level of quality for our customers does not accept returns for items that have been obviously used. However, we will review every claim on a case by case basis. does not accept returns of the following items:

Hazardous items including all chemicals (i.e. PRI-D, PRI-G, Octane Supreme, Battery Equaliser, and any ‘YB’ customer activated batteries that have been activated)

All deep cycle and power sport maintenance free batteries

Foreign orders

Custom and special orders

How are Refunds Calculated?

Refunds are calculated based on several factors:

Items that meet our general returns guidelines will receive a refund less shipping and handling and any applicable restock fee.

Specialty items and items that do not meet our general returns guidelines will receive only partial refunds:

Items ordered ‘in error’ or that do not ‘fit application’: 85% of items price.

Any unopened original packaged item (excluding batteries) in original condition that is returned more than 30 days after purchase: prorated up to 70% of item's price.

Any item given an authentic RMA that arrives in any other condition than new (not in its original condition, is slightly damaged, or is missing parts for reasons not due to our error): up to 40% of item's price.

Items arriving without an authorized RMA clearly posted on the box: 80% of items price.

NOTE: Batteries cannot be returned.

Returns Resulting from Our Error

Please notify immediately should you receive an item in error. The returns department can be contacted via the following:

Please provide your quick reference number, name, contact information and a brief description of the situation. We will respond promptly to rectify the issue.


If you received a faulty item and need to exchange it for the same item, contact our Returns Department (see below) to request a replacement. Please have your quick reference number available.

If you would like to exchange an item(s) for a different one, please return the original item(s) following the General Returns section guidelines (see top of page). will waive the 15% restock fee applied to general returns if you wish to exchange the item(s). You do not have to wait for us to receive the original item before the new item is sent to you. This can be taken care of with the same RMA number generated for the exchange. Your credit card will be charged for the new item(s) prior to us shipping the new item and then credited the difference when the exchanged item is processed in our Returns Center.

Please note that it can take us 3 to 5 business days to process returns once they arrive at our Returns Center.

Items Damaged during Transit

If you accept a damaged package or one is delivered without signature, open the package and carefully inspect the contents for damage. If the merchandise is damaged during transit or does not function properly, please contact our Returns Department immediately. Do not discard the box or any packaging materials.

The returns department handles all damage claims and can be contacted via the following:

Please provide your quick reference number, name, contact information and a brief description of the situation. You will be asked to provide clear digital pictures of the shipping box the item(s) was shipped in and of the damaged item. We will respond promptly to rectify the issue.

Large Items Shipped By Specialty Carriers

When ever possible we accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return. If you need to return an item shipped via a specialty shipper, Please contact our Returns Department and request the return.

We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.